How can we help you?

Our support team is here to assist you with any questions or issues you may have.

Knowledge Base

Browse our comprehensive documentation and tutorials

Visit Knowledge Base

Email Support

Send us an email and we'll respond within 24 hours

Email Us

Whatsapp Chat

Chat with our support team in real-time

Start Chat

Common Support Questions

Our standard support hours are:

  • Monday-Friday: 8:00 AM - 6:00 PM EAT
  • Saturday: 9:00 AM - 2:00 PM EAT
  • Sunday: Closed

For critical issues outside these hours, please call our emergency support line at +254 799 717 402.

Our response times vary based on the support channel:

  • Live Chat: Immediate response during business hours
  • Email/Tickets: Typically within 4 business hours
  • Phone Support: Immediate during business hours

For complex issues, we may need additional time to investigate and provide a complete solution.

Yes, for complex technical issues, our support team can provide remote assistance through secure screen sharing. This allows us to:

  • Diagnose issues more efficiently
  • Demonstrate solutions directly on your system
  • Provide hands-on training when needed

All remote sessions require your explicit permission and are conducted through encrypted, secure channels.